ActiveHelp Pro is a dynamic live chat support tool placed on your website that gives visitors interactive answers, while supplying you with detailed stats necessary for powerful online decision making. Learn more about ActiveHelp Pro.

Online help using live chat eliminates the waiting time associated with submission forms and e-mail correspondence, thus making it easier for ...

• your visitors to purchase products and services,
• your customers to obtain technical / non-technical assistance, and
• your personnel to initiate online dialogs for direct, immediate communication.

Read about the benefits of live chat.

A faster and more personal alternative to traditional website contact methods, ActiveHelp Pro's live chat software lets you close the sale before your visitor has the chance to shop around! ActiveHelp Pro's instant live chat online help can increase visitor conversion rates by:

• Offering immediate answers
• Improving the overall website experience
• Catching visitors before they leave your site
• Providing you with invaluable visitor statistics

In addition to improving visitor conversion rates, ActiveHelp Pro is a comprehensive website management tool that delivers detailed statistics and demographics available for reporting. With a variety of filtering options and useful visitor data, you'll be able to see exactly who, where, when, and how your website is being accessed. ActiveHelp Pro allows you to take control of your website's destiny by refocusing marketing efforts, improving content, and evaluating your website's image. Learn more...

Depending on which ActiveHelp Pro license you purchase, you can have as few as one operator with one channel to an unlimited number of operators and channels. Your business size, needs, anticipated volume, and budget will determine which license you purchase.

Yes. The flexibility of ActiveHelp Pro allows customers to upgrade the live chat software at any time, to accommodate increasing sales or online visitor demands.

ActiveHelp Pro has two components: The operator console and the live chat software, as follows:

1. Operator Console – Installed on your local hard drive, the operator console is the interface between you (the operator) and your website visitors.
   
   
2. Live Chat Software – Installed where you host your website, live chat software is the “brains” behind the instant messaging functionality.

If you host with ActiveHelp Pro, the live chat software will reside on one of our secure Web servers and the configuration will be done for you.  If you host elsewhere, you will need to upload the live chat software to your hosting server before you can begin using the program.  Read more about hosting requirements.

The main difference between server installation and hosted installation lies in the location of the live chat software.

• Server Installation – For users who do not host with ActiveHelp Pro, the live chat software needs to be installed on the hosting company’s server.  Read about hosting requirements for details. 
• Hosted Installation – For users who do host with ActiveHelp Pro, the live chat software is configured and set up for you on one of our secure Web servers.
  

Although both options are fully supported by ActiveHelp Pro, hosted installation is the recommended choice.  Simpler, faster to implement, and easier to maintain, you need only concern yourself with installing the operator console on one or more PC(s).  Learn more about Server vs. Hosted installation.

Absolutely.  ActiveHelp Pro offers free technical support for all registered users, seven days per week.  Our highly qualified agents are available to help with questions ranging from basic installation to technical issues, including servers, reporting, configuration, and more.  Contact us for more information.

ActiveHelp Pro can be downloaded online at any time.  Simply save the compressed file on your computer, uncompress, and then run to install.  A separate document with installation instructions is included for your convenience; we recommend printing this file first and using as a guide, when needed.

Yes!  When downloading ActiveHelp Pro, you will have the option to use the program as a trial version first and then purchase after the evaluation period by ordering a full copy.     

The operator console is the only portion of ActiveHelp Pro that needs to be installed on your local hard drive.  We recommend at least 512mb of RAM using an operating system of Windows XP or higher.

With several options from which to choose, ActiveHelp Pro accommodates the needs of all online commercial websites. View pricing and license descriptions.

ActiveHelp Pro can be safely purchased online using most major credit cards, through a secured gateway server.  Please read our privacy policy for greater detail. 

Sign up for our free, no-obligation, trial version and see why ActiveHelp Pro is the most reliable staff assistant your company will ever hire!  Contact us for more information.