Operators are the staff members in your company devoted to answering online visitor messages. To organize incoming live chat sessions, visitors have the option to select a specific department within your company where support is needed; messages are channeled according to that department’s designated operator.

Once a visitor agrees to start a dialog, a new window will be displayed as a vehicle for back and forth messages. Operator / visitor live chat communication is easy and instantaneous. Messages are never lost; if an operator is unavailable, the visitor is given the opportunity to request a callback upon which point you will be notified with their contact information.